KLAS: "Dolbey’s relationships and ongoing support stand out" [1]
In the KLAS Speech Recognition: Front-End EMR Segment Highlight report, Fusion Narrate received the highest overall score. [*]
KLAS Research is a healthcare information technology data and insights company providing the industry with accurate, honest and impartial research on the software and services used by providers and payers worldwide. KLAS collects thousands of evaluations from healthcare providers to rate vendors across several categories. In June 2020, KLAS released its detailed Speech Recognition: Front-End EMR Segment Highlight. The report compares front-end EMR speech recognition options from Dolbey and Company, Inc., Nuance®, and 3M® (MModal) complete with scores and ratings in categories such as product, value, relationship and operations.
Usability:
Highly usable interface leads to quick speed to value [2]
Product:
Product is seen as significant improvement over Fusion SpeechEMR [3]
How do Front-End Speech Recognition for EMR solutions compare? [4]
Fusion Narrate Customer Experience Pillars Report [5]
Culture
A
Loyalty
A
Operations
A
Product
A
Relationship
A+
Value
A
The Dolbey Difference
“Whenever I run into a problem with creating shortcuts or knowing what to do, Dolbey’s customer service team is excellent about arranging times to call me." [6]
Customers report that Dolbey’s relationships and ongoing support stand out from those of other vendors they work with because of Dolbey’s available, responsive phone and web support. [7]
Perceptions of Dolbey’s new cloud-based Fusion Narrate product are positive, and early adopters are excited about the move to the cloud. [8]
[1] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 6
[2] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5
[3] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5
[4] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 2
[5] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5
[6] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 3
[7] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 6
[8] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 3
[*] KLAS Speech Recognition (Front-End EMR) Segment Highlight 2020
© 2020 KLAS Research. Visit klasresearch.com for the full report.
Ready to try it out?
Start recording your dictations accurately with our easy-to-use platform, Fusion Narrate.